Salon Policies

Appointment confirmation

Online booking requests are not confirmed until the salon contacts you personally. Once confirmed, your time is reserved just for you.

Deposits

No deposit is currently required unless the salon communicates one for a specific service or event booking. Any deposit terms will always be explained clearly before you commit.

Late arrivals

If you are running late, please call us as soon as possible. We will do our best to accommodate you; significant delays may require shortening or rescheduling your service out of fairness to other guests.

Cancellations and rescheduling

Plans change — we understand. We ask for as much notice as you can reasonably give so the time can be offered to another client. See the Cancellation Policy for details.

No-shows

Missed appointments without notice affect other clients and the salon. Repeated no-shows may affect how future appointments are scheduled. If you missed a visit, please reach out — a quick conversation resolves everything.

Service satisfaction

If something about your service doesn’t feel right once you’ve lived with it, contact us within a few days. We would always rather hear from you and make it right than have you quietly unhappy.

Refunds

Adjustments to services are discussed case by case — see the Refund Policy. Our first goal is always a result you love.

Children and guests

For comfort and safety, we ask that additional guests and children attend only when necessary. Mention it when booking and we’ll let you know what works for your appointment.

Personal belongings

Please keep valuables with you. The salon cannot take responsibility for lost or damaged personal items, though we will always do our best to look after you.

Hair preparation

Preparation varies by service — we’ll confirm what suits your appointment when you book. When in doubt: hair in its normal, honest state tells us the most.

Color consultations

Significant color work begins with a consultation, in person where possible, so we can assess condition and history and agree on a realistic plan.

Corrective color

Color correction is highly individual and can require multiple sessions. Timelines and expectations are agreed before work begins.

Allergies and sensitivities

Please tell us about any known allergies, scalp sensitivity or reactions to past hair products. Patch tests are available on request and may be recommended before certain color services.

Photography

We only photograph clients or share client images with explicit consent. See Photo & Media Consent.

Health and safety

Tools and stations are cleaned between clients, and we follow sensible hygiene practices throughout the salon. If you are feeling unwell on the day of your visit, please reschedule — we’ll make it easy.