Refund Policy

Our first promise

We want you to love your hair. If something about a service doesn’t feel right once you’ve lived with it for a day or two, contact us within a few days of your visit and tell us honestly what’s bothering you.

Service adjustments

Where appropriate, our preferred remedy is an adjustment appointment — refining a cut, correcting a tone — at no additional charge, agreed case by case after we’ve seen your hair.

Refunds

Because salon services involve time, product and professional work that cannot be returned, refunds are handled individually rather than by a blanket rule. Speak with the salon directly and we will find a fair resolution together.

Retail products

If the salon offers retail products, any return terms will be communicated at purchase. Please ask us about a specific product’s return options.

How to reach us

Call 586-612-7014 or email hair@themariasalon.com — sooner is always better, and we genuinely want to hear from you.